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PhiConnect Return Service
PhiConnect Return Service
Release Date: Oct 19, 2009
Categories: Customer support, Shipping & payments
Reduce buyers' disputes, phone calls, e-mails, negative feedbacks and increase buyer satisfaction. Accept and manage return requests and inquiries online with streamlined returns and integrated customer communications.
Try it freeTry it freeTry it free
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Average Rating:
( 38 )
Rating Distribution:
5 star24
4 star5
3 star2
2 star1
1 star6

Key features
Key features
  • Online return form in a customized URL for a seller to attach to the seller's e-mail template and/or listing template (ex: )
  • Buyers will send their return request after filling out the online return form
  • RA # auto generation
  • Send and receive eBay messages and keep track of records automatically
  • 4 step easy management: return request, authorize/deny, inspection, and conclusion
  • Reduce disputes, phone calls, e-mails, and negative feedbacks
  • Increase buyers' satisfaction
PhiConnect provides an online return service so that buyers and sellers can manage better return processes with less Paypal disputes, phone calls, e-mails and negative feedbacks. Once you have signed up for this 'Online Return Service', you will receive your own personal link, You can attach this link to your e-mail template or listing template. Now, buyers will know where to start for their return/repair request. There is a growing number of Paypal disputes and eBay negative feedbacks. This is because buyers don't know how to request for returns and sellers are not there when buyers need their help for a return.

  • Provide a 24 hour Online Return Service to buyers for better communication
  • Store all return requests and inquiries in one database
  • Respond to your buyers at your convenience by using eBay messages
  • Don't worry about your e-mails being sent to a spam folder
  • Reduce time and money for return processes
  • Improve in-house management with notes
  • Reduce Paypal disputes and negative feedbacks
  • Increase DSR
Return Processing is one of the problem areas for all e-tailers. Now, you can provide PhiConnect Online Return Service to your buyers at flat rate of $9.95 per month. Buyers can easily fill out the return form online and wait for your response.
Application requirements
Supported browsers:Internet Explorer 6 and later, Firefox 2 and later
Supported languages:English
Supported eBay
Required eBay subscriptions:None
Application support
Application support
  • E-mail support available at
  • Tutorial video is available

PhiConnect, an eBay Compatible Software developer, was founded by 10 year eBay seller experienced Titanium PowerSeller in 2007. PhiConnect is mainly providing eBay management tools and solutions which include inventory control, accounting, reports, listing tools, invoicing, UPS, USPS, FedEx direct label printing, and online return service. Since many eBay sellers are having hard time to manage return processes, PhiConnect decide to offer low cost online return service solution to eBay sellers and buyers. PhiConnect Return Service solution is the first and only return process solution for eBay and etc. E-Mail: Website:
Showing 1-5 of 17
smart Idea but useless on ebay
by: Review created: May 30, 2015
Review:This application is "ingenious" but useless at the end because it is not easy for buyers to see! I have had this for more than a month or 2 and did have some returns/claims/disputes .....that tells me that buyers can't see it .. they just can't and it defies the whole purpose!!! I am about to cancel it and may get it later if they fix that problem...

always pays
by: Review created: Apr 11, 2015
Review:Always pay for merchandise at auctions 

by: Review created: Mar 02, 2015
Review:The application is bad due to the fact that you have problems from the begin you start and plus no one you can call but you have to email. I'm not now because I've cancelled the free trail and they are still charging me until this day so I'm really mad and they seem like it was ebay fault. While ebay say it's still pending contact philconnect to remove it and cancel. 

It is perfect for keeping up with returns!
by: Review created: Mar 12, 2014
Review:Just wish it had a few more features built in like auto uploading tracking or printing prepaid labels.

Phiconnect saves us a lot of time and money! Great App! Thank you!
by: Review created: Apr 27, 2013
1 of 1 people found this review helpful
Review:Very easy to use!  

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