- App Center
PhiConnect Return Service
By PhiConnect.com (released Oct 19, 2009)
Reduce buyers' disputes, phone calls, e-mails, negative feedbacks and increase buyer satisfaction. Accept and manage return requests and inquiries online with streamlined returns and integrated customer communications.
Categories: Customer support, Shipping & payments
- Online return form in a customized URL for a seller to attach to the seller's e-mail template and/or listing template (ex: http://return.phiconnect.com/id/your-eBay-id )
- Buyers will send their return request after filling out the online return form
- RA # auto generation
- Send and receive eBay messages and keep track of records automatically
- 4 step easy management: return request, authorize/deny, inspection, and conclusion
- Reduce disputes, phone calls, e-mails, and negative feedbacks
- Increase buyers' satisfaction
PhiConnect provides an online return service so that buyers and sellers can manage better return processes with less Paypal disputes, phone calls, e-mails and negative feedbacks. Once you have signed up for this 'Online Return Service', you will receive your own personal link, http://return.phiconnect.com/id/your-eBay-id. You can attach this link to your e-mail template or listing template. Now, buyers will know where to start for their return/repair request. There is a growing number of Paypal disputes and eBay negative feedbacks. This is because buyers don't know how to request for returns and sellers are not there when buyers need their help for a return.
- Provide a 24 hour Online Return Service to buyers for better communication
- Store all return requests and inquiries in one database
- Respond to your buyers at your convenience by using eBay messages
- Don't worry about your e-mails being sent to a spam folder
- Reduce time and money for return processes
- Improve in-house management with notes
- Reduce Paypal disputes and negative feedbacks
- Increase DSR
Supported browsers:Internet Explorer 6 and later, Firefox 2 and later
Supported eBay sites:ebay.com
Required eBay subscriptions:None
- E-mail support available at email@example.com
- Tutorial video is available
PhiConnect.comPhiConnect, an eBay Compatible Software developer, was founded by 10 year eBay seller experienced Titanium PowerSeller in 2007. PhiConnect is mainly providing eBay management tools and solutions which include inventory control, accounting, reports, listing tools, invoicing, UPS, USPS, FedEx direct label printing, and online return service. Since many eBay sellers are having hard time to manage return processes, PhiConnect decide to offer low cost online return service solution to eBay sellers and buyers. PhiConnect Return Service solution is the first and only return process solution for eBay and etc. E-Mail: firstname.lastname@example.org Website: http://www.phiconnect.com
This Return Inventory Management System but it doesnot manages anything
I have never received any update regarding this Application,whether the item has been returned or not.Had a pathetic experience.
Created By: majesticleather2016
On: Jun 11, 2017
smart Idea but useless on ebay
This application is "ingenious" but useless at the end because it is not easy for buyers to see! I have had this for more than a month or 2 and did have some returns/claims/disputes .....that tells me that buyers can't see it .. they just can't and it defies the whole purpose!!! I am about to cancel it and may get it later if they fix that problem...
Created By: doudze
On: May 30, 2015
Always pay for merchandise at auctions
Created By: 1769krose
On: Apr 11, 2015
The application is bad due to the fact that you have problems from the begin you start and plus no one you can call but you have to email. I'm not now because I've cancelled the free trail and they are still charging me until this day so I'm really mad and they seem like it was ebay fault. While ebay say it's still pending contact philconnect to remove it and cancel.
Created By: chrischris0844
On: Mar 03, 2015
It is perfect for keeping up with returns!
Just wish it had a few more features built in like auto uploading tracking or printing prepaid labels.
Created By: discountoemradios
On: Mar 12, 2014
Phiconnect saves us a lot of time and money! Great App! Thank you!
Very easy to use!
Created By: ebclo
On: Apr 27, 2013
Very efficient and fast
Really great application for Ebay.
Created By: hellomissland
On: Apr 05, 2013
The application was real simple and friendly to use. Serious sellers should give this a try.
The application was real simple and friendly to use. Serious sellers should give this a try. This application makes returns real simple!
Created By: lowcostspotinc
On: Apr 05, 2013
An awesome app and a must have in my book. Has helped me take my eBay business to the next level in regards to customer service. Customizable to my preferences. Streamlines, automates and tracks any return issues. A+++ Thank You.
Created By: midgeb2727
On: Mar 29, 2013
DO NOT GET
WORSE RETURN SYSTEM EVER.I WOULD NOT USE. HAD IT FOR ONLY 3 DAYS IN PLAN PAY AND DID NOT RECEIVE REFUND FOR THE REST OF THE MONTH. THANKS ALOT
Created By: hilltop-warehouse
On: Sep 08, 2012
Lots of helpful information in its. I like the idea of auto feedback for buyer.
Yes the auto feedback is of interest to mee
Created By: hotpockets01
On: Jul 17, 2012
Five Stars for making return service easy! I Love this application!
This app installs my own return link on my listings. I don't have to answer phone calls and complains from my buyer for returns. I saved lot of time and lots of cash. My buyer's satisfaction went up. I can pay attention more and answer faster before they file Paypal claims. Thank you so much.
Created By: calishowroom
On: Jul 11, 2012
automatic online return service helped us in saving time and money
automatic online return service helped us in saving time and money. thank you.
Created By: bitebee
On: Jun 18, 2012
Horrible System never updates and I can never login!
Created By: watcheshalfprice
On: May 21, 2012
Easy to use,
The Returns app is easy to use, and for us, works great. The only feature I would like to see is the ability to print out the RMA details for my records.
Created By: greenbobns
On: Jan 28, 2012
Easy for someone who doesn't want to think a lot about a new program
Created By: all_ways_on_time
On: Sep 27, 2011
Can't use service but get charged each month? Email but no response? Need to Cancel but can't? Please cancel and call me? 813-391-1798
Created By: shophogwild7
On: Jun 30, 2011
Nice easy program to use
This was simple to set up and customers appear happy with it
Created By: vintagewatchcrystal
On: Mar 11, 2011
Monthly Flat Rate : $ 9.95 / month
All subscribers get a 15 days free trial period !
All subscribers get a 15 days free trial period !